DELIVERY INFORMATION

DELIVERY & SHIPPING:

We offer two delivery options for customers in South Africa: (1) Express Delivery and (2) Standard Delivery (Post). Charges apply to both options.

1. Courier – Door to door delivery = R70 ( excludes outline areas – please contact us for pricing on outline and international deliveries (We use Fastway couriers to deliver our goods and will send our client’s tracking numbers to track their parcels once it has left our premises.)

Deliveries lead times range from overnight deliveries to between 1- 7 working days if your area is considered an outline area.

2. Standard delivery (R55.00) Post Office:

Orders to most main cities of the South Africa should arrive within 7 working days, from confirmation email sent by us that your parcel has been dispatched.

Please note that deliveries are only made to street addresses and not to P.O.Box addresses.

INTERNATIONAL DELIVERIES:

If you require international delivery, please contact us via email or phone, numbers provided on the “Contact Us” section to received additional advice on charges applied and terms of delivery as this varies from country to country.

RETURNS:

  • The customer can return or exchange any unworn, unwashed or defective items within 7 days of purchase.
  • All items are subjected to inspection on return.
  • Once we have received the items unwashed and in original unworn condition we will then refund our clients within 7 days.
  • VivaGlam is not responsible for delivery charges and the client will have to cover the risk and cost of returning the item to us.
  • Please ensure that you sent the items via registered mail.
  • Please note a replacement item will be subject to stock availability.
  • All items may be returned to: 17 Bellamont road, Unit 62, Cascades,4320, Umdloti, Kwazulu Natal
  • Please also note that items must be returned with the dispatch note you received enclosed.